Go to login page

Login to the My Plan section (click the link in the header above or click here to login.)  Your username is your email address that you provided at the time of purchasing the plan and your password is in the welcome email you received at that time. Click here if you forgot your username or password.

Click on Request New Device

After login you will see the dashboard. Please click on the Request link in left menu to fill out the form to request new device.

Track your replacement device request

Track your replacement device request by clicking on Requests in left menu. You will see the tracking history at the bottom of the screen.

Call toll free 877-775-3274

Open Monday-Friday from 9am - 9pm(Eastern)

Find the serial number or IMEI on your iPhone, iPad, or iPod touch

1. Go to "Settings" > "General" and tap "About."
2. Look for the serial number. You might need to scroll down to find the "IMEI/MEID," and "ICCID."
3. To paste this information into Apple registration or support forms, touch and hold the number to copy.

How to find the IMEI number on an Android Option 1

1. Open the Settings app on your Android.
2. Tap "About Phone."
3. Scroll down and you'll find the number listed under "IMEI."

How to find the IMEI number on an Android Option 2

1. Tap the Phone app icon.
2. Dial *#06# in your keypad.
3. The screen displayed will show you the IMEI number of your current device as well as the Serial Number (S/N). The displayed screen may look different according to the Android OS version your device is running.

Your Device is Registered

Your device is registered automatically at the time you purchased the plan. Click here to login to My Plan section to manage your plan. Your username is your email address that you provided at the time of purchasing the plan and your password is in the welcome email you received at that time.

Go to login page

Login to the My Plan section (click the link in the header above or click here to login.) Your username is your email address that you provided at the time of purchasing the plan and your password is in the welcome email you received at that time.

Click on Requests

After login you will see the dashboard. Track your replacement device request by clicking on Requests in left menu. You will see the tracking history at the bottom of the screen.

Call toll free 877-775-3274 to check your request status

Open Monday-Friday from 9am - 9pm(Eastern)

Go to ProtectCELL apps page

You can download from the ProtectCELL Apps page.

Go to SafeStore Portal

Login to ProtectCELL SafeStore Portal SafeStore.ProtectCELL.com

Locate Your Device

You will be able to see the last locations of your devices. You can click on on the device to see the detail view.

Forgot Username?

Your username is the email address that you provided at the time of purchasing your plan. Click here to login.

To change the email address for your account please call 877-775-3274.

Forgot Password?

We sent your account password to the email that you provided at the time of purchasing the plan. Click here to login

If you do not have that email please click on link below to reset your password.
Change your password

Go to login page

Login to the My Plan section (click the link in the header above or click here to login.)  Your username is your email address that you provided at the time of purchasing the plan and your password is in the welcome email you received at that time. Click here if you forgot your username or password.

Managing Your Plan

Your device is registered automatically at the time you purchased the plan. Your plan comes with many additional benefits you can activate. Once you login to the My Plan section, you can activate these from the benefits tab. You can also start a request for a new device, request your buy back value, make a payment on your account and more. Click here to login to the My Plan section to manage your plan.

Call toll free 877-775-3274

Open Monday-Friday from 9am - 9pm(Eastern)

ProtectCELL sells mobile phone protection plans in retail stores such as Verizon Wireless. Your charge may represent a monthly payment, a 3-pay payment, or a one-time admin fee if you have recently requested a device.

Remember, 'Find My iPhone' must be turned off before you enjoy the benefits of ProtectCELL BuyBack™. Click here to read how it's done...